Terms and Conditions for the Purchase of Electronic Tickets for the Kotor City Walls and St. John Fortress
I. General provisions
These Terms and Conditions govern the rights and obligations of the Municipality of Kotor as the service provider, as well as the rights and obligations of users of the online sales platform www.kotorcitywalls.me when purchasing electronic tickets for visiting the Kotor City Walls and St. John Fortress.
By purchasing a ticket, the user confirms that they have read, understood, and accepted these Terms and Conditions. These Terms and Conditions constitute an integral part of the distance contract concluded between the Municipality of Kotor and the user.
II. Service provider information
Name: Municipality of Kotor
TIN (Tax Identification Number): 02012936
Address: Stari Grad 317, Kotor
E-mail: infocitywalls@kotor.me
Website: www.kotorcitywalls.me
The Municipality of Kotor collects the fee for visiting the Kotor City Walls and St. John Fortress in accordance with the valid Decision of the Municipal Assembly of Kotor ("Official Gazette of Montenegro – Municipal Regulations", No. 049/23 of 30 October 2023).
III. Subject of the service
The subject of the service is the sale of electronic tickets for visiting the Kotor City Walls and St. John Fortress.
An electronic ticket serves as proof of payment and contains a unique QR code that enables access control to the site.
IV. Pirces, fees and exemptions
The price of an individual ticket is EUR 15.00.
The following categories of persons are exempt from payment of the admission fee in accordance with the applicable Decision of the Municipal Assembly of Kotor, including:
- Persons with permanent residence in Montenegro;
- Children under 12 years of age;
- Persons with disabilities;
- Participants in organised school excursions;
- Other persons entitled to exemption under the applicable regulations.
Visitor Registration and Mandatory Ticket Possession
Every person visiting the Kotor City Walls and St. John Fortress is required to possess a valid ticket issued through the authorised ticketing and visitor registration system.
The obligation to possess a ticket also applies to persons who, in accordance with applicable regulations and these Terms and Conditions, are exempt from payment of the admission fee.
For persons entitled to exemption from payment, a complimentary ticket shall be issued solely for the purposes of visitor registration, access control, protection of the cultural heritage site, statistical monitoring of visits, and fulfilment of site management obligations.
Authorised personnel responsible for access control shall have the right to request a valid ticket from every visitor, as well as proof of eligibility for exemption from payment where applicable.
Minors
Every person visiting the Kotor City Walls and St. John Fortress is required to possess a valid ticket issued through the authorised ticketing and visitor registration system.
The obligation to possess a ticket also applies to persons who, in accordance with applicable regulations and these Terms and Conditions, are exempt from payment of the admission fee.
For persons entitled to exemption from payment, a complimentary ticket shall be issued solely for the purposes of visitor registration, access control, protection of the cultural heritage site, statistical monitoring of visits, and fulfilment of site management obligations.
Authorised personnel responsible for access control shall have the right to request a valid ticket from every visitor, as well as proof of eligibility for exemption from payment where applicable.
V. Purchase procedure
The purchase process is completed by selecting the date of visit, the number of tickets, and entering the required information.
Before confirming the purchase, the user shall have the opportunity to review all entered information. By confirming payment, the user authorises the execution of the transaction.
Upon successful authorisation and charging of the payment card, the system automatically generates an electronic ticket.
VI. Delivery of the electronic ticket
The electronic ticket shall be delivered to the e-mail address provided by the user during the purchase process.
Each ticket contains a unique QR code and may be presented in either electronic or printed form.
If the user does not receive the ticket within a reasonable period of time, the user is obliged to contact customer support at: infocitywalls@kotor.me.
VII. Payment policy
Payments are processed through NLB Bank.
International VISA, Mastercard and Maestro payment cards that support online transactions are accepted.
All transactions are processed through secure communication channels using SSL encryption and PCI DSS security standards.
VIII. Payment security
The Municipality of Kotor does not have access to the complete payment card details of users. Sensitive payment information is processed exclusively by authorised financial institutions and payment processors. The system employs additional security mechanisms, including 3D Secure authentication where supported by the card issuer.
IX. Privacy Policy
Personal data are processed lawfully, fairly and transparently. Only the data necessary for completing the purchase, delivering the ticket, controlling access, handling complaints and fulfilling legal obligations are collected. Personal data shall not be used for marketing purposes without the prior consent of the user.
GDPR AND USER RIGHTS
The user has the right to access personal data, the right to rectify inaccurate data, the right to restrict processing, the right to object to processing and the right to request erasure of personal data where the legal requirements are met.
Requests shall be submitted through the official contact details of the Municipality of Kotor. The Municipality of Kotor shall respond to such requests within the deadlines prescribed by applicable regulations.
COOKIE POLICY
The website uses essential, functional and analytical cookies.
Cookies ensure session security, proper system functionality and the improvement of user experience.
Users may independently manage cookies through their internet browser settings.
Furthermore, all provisions of this Article shall be interpreted in accordance with the applicable laws of Montenegro, e-commerce regulations, consumer protection regulations, personal data protection legislation and the rules of payment card organisations, where applicable.
X. Electronic contracting
By confirming the purchase, a distance contract is concluded.
The electronic purchase confirmation, transaction records, system logs and the issued e-ticket shall constitute evidence of the conclusion of the contract and the provision of the service.
Electronic communications shall have legal effect in accordance with the applicable laws of Montenegro.
XI. Refunds and cancellations
Once a purchase has been successfully completed, purchased tickets cannot be cancelled, exchanged or refunded, except in cases expressly provided for under these Terms and Conditions.
Exceptionally, a refund may be granted in cases of duplicate charges, technical system errors or the inability to provide the service due to the closure of the site by decision of a competent authority.
Each request shall be reviewed on a case-by-case basis.
XII. Anti-fraud policy
The Municipality of Kotor reserves the right to refuse or temporarily suspend any transaction where there is reasonable suspicion of fraud or misuse.
The system may perform automated analysis of unusual purchasing patterns for the protection of users and the online sales platform.
Any attempted misuse may be reported to the competent authorities.
XIII. Chargeback procedure
The Municipality of Kotor reserves the right to refuse or temporarily suspend any transaction where there is reasonable suspicion of fraud or misuse.
The system may perform automated analysis of unusual purchasing patterns for the protection of users and the online sales platform.
Any attempted misuse may be reported to the competent authorities.
XIV. Ticket usage rules
The Municipality of Kotor reserves the right to refuse or temporarily suspend any transaction where there is reasonable suspicion of fraud or misuse.
The system may perform automated analysis of unusual purchasing patterns for the protection of users and the online sales platform.
Any attempted misuse may be reported to the competent authorities.
XV. Visitor rules
Visitors are required to comply with all safety rules, staff instructions and movement restrictions within the site.
Visits are undertaken at the visitor’s own risk, while respecting the cultural heritage property and applicable regulations.
XVI. Complaint procedure
Users have the right to submit a complaint regarding the service provided.
The complaint must contain the complainant's identification details, order number, purchase date and a detailed description of the issue.
A response to the complaint shall be provided within the legally prescribed period.
XVII. Complaint form
Full Name:
E-mail:
Telephone:
Order Number:
Purchase Date:
Description of Complaint:
Date:
Signature:
Furthermore, all provisions of this Chapter shall be interpreted in accordance with the applicable laws of Montenegro, e-commerce regulations, consumer protection regulations, personal data protection legislation and the rules of payment card organisations, where applicable.
XVIII. Intelectual property
All website content, including texts, photographs, design elements, databases and software code, is protected by copyright laws and related legislation.
Unauthorised copying or commercial use of the content is prohibited.
XIX. Governing law
The contracting parties shall endeavour to resolve any disputes amicably.
Should an amicable resolution not be possible, the court of competent jurisdiction in Kotor shall have exclusive jurisdiction over the dispute.
XX. Final previsions
The Municipality of Kotor reserves the right to amend these Terms and Conditions in order to comply with legal requirements and operational needs.
Any amendments shall enter into force upon publication on the website.
This document constitutes the final Terms and Conditions governing the use of the online sales platform for the sale of electronic tickets for the Kotor City Walls and St. John Fortress.